TaniTokou Account & Data Deletion Policy

Effective Date: 9 August 2026

Last Updated: 9 August 2026

TaniTokou is a product operated by Sohugy Dynamics Enterprise.

This Policy explains how you may request deletion of your TaniTokou account, what information will be deleted, what information may need to be retained for a limited period, and how we handle deletion requests.

You may request deletion of your TaniTokou account at any time.

1. How to Request Account Deletion

At present, TaniTokou account-deletion requests must be submitted by email.

Send your request to:

contact@tanitokou.com

using the subject:

TaniTokou Account Deletion Request

To help us identify the correct account, please include information associated with your TaniTokou account, such as:

• the name used on your TaniTokou account;
• your registered email address, if applicable; and
• your registered telephone or WhatsApp number, if applicable.

You are not required to provide a reason for deleting your account.

Where possible, send the request from the email address registered to your TaniTokou account.

2. Identity Verification

Before deleting an account, TaniTokou may need to verify that the request was genuinely submitted by the account owner.

Verification may be carried out through an email address, telephone number or another verification method already associated with your account.

Where necessary, we may send a verification link or one-time code to a registered contact channel.

TaniTokou will not ask you to disclose your TaniTokou password, online-banking password or financial login credentials in order to delete your account.

If we cannot verify ownership of the account, we may request additional reasonable information before proceeding.

3. Processing Time

TaniTokou will aim to:

• acknowledge your deletion request within three (3) business days; and
• complete verification and deletion within seven (7) business days, where the request can be verified and there are no unresolved issues preventing completion.

Certain requests may take longer, for example where:

• account ownership cannot immediately be verified;
• transactions remain unresolved;
• a dispute or security matter must be addressed; or
• a legal obligation affects particular records.

Where there is a material delay, we will try to inform you.

4. What Happens When Your Account Is Deleted

Once your request has been verified and deletion has been completed, your TaniTokou account will no longer be treated as an active account.

Ordinary account information that is no longer required will be deleted from TaniTokou's active systems.

Depending on how you used TaniTokou, this may include:

• your user profile;
• profile photograph;
• saved addresses;
• account preferences and settings;
• merchant-profile information;
• product or service listings;
• listing photographs and media;
• authentication information that is no longer required;
• account-related information received through supported Meta or WhatsApp functions;
• chat messages that are no longer required; and
• other ordinary account information that is no longer necessary for operational or legal purposes.

Deleting your account is different from merely logging out or deactivating it.

TaniTokou will not maintain an active account solely because certain transaction records must continue to be retained.

5. Active and Unresolved Transactions

You may request account deletion even if your account has a transaction history.

Where an order, payment, refund, merchant payout, dispute or other transaction matter remains unresolved when deletion is requested, TaniTokou may retain the minimum relevant information necessary to resolve that matter.

Such information will be used only as reasonably necessary to:

• complete or cancel an order;
• confirm or reconcile payments;
• process refunds or adjustments;
• settle amounts payable to relevant parties;
• resolve disputes; or
• satisfy other obligations arising from earlier transactions.

6. Six-Month Operational Retention

Certain order and transaction records may remain within TaniTokou's operational systems for up to six (6) months following account deletion.

This limited retention period enables TaniTokou to address matters relating to earlier transactions, such as:

• payment reconciliation;
• refunds;
• transaction adjustments;
• disputes;
• fraud prevention or investigation; and
• other reasonable operational matters relating to those orders.

After six months, information that is no longer required for operational purposes will be deleted or anonymised.

7. Records Required for LHDN and Legal Compliance

Account deletion does not override the legal recordkeeping obligations of Sohugy Dynamics Enterprise.

Lembaga Hasil Dalam Negeri Malaysia (LHDN) currently states that specified digital-business documents, records and accounts must be retained for seven (7) years, including records such as payment-gateway statements, bank statements, sales invoices, purchase records, confirmations of sales and purchases, agreements and receipts.

Accordingly, once the six-month operational period has ended, Sohugy Dynamics Enterprise may continue to retain only the minimum records necessary to complete an applicable legally required retention period for:

• LHDN;
• taxation;
• accounting;
• audit;
• legal compliance; or
• other regulatory obligations.

Records retained solely for these purposes:

• do not mean that your TaniTokou account remains active;
• will not be used to reactivate your deleted account;
• will not be used to continue normal marketplace activities on your behalf;
• will not be used for personalised marketing; and
• will only be accessed or used where reasonably required for the relevant tax, accounting, audit, legal or regulatory purpose.

Once the applicable retention period has expired and there is no other lawful reason to retain the records, they will be securely deleted or otherwise disposed of.

Malaysia's official personal-data guidance similarly provides that personal data should not be retained longer than necessary and should be permanently destroyed or deleted once it is no longer required.

8. Chat Data

TaniTokou chat information that is no longer required will be deleted with the relevant account where applicable.

Certain messages may nevertheless be retained where necessary as part of:

• an unresolved transaction;
• a dispute;
• a fraud or abuse investigation;
• a security incident;
• a legal claim; or
• a legally required record.

Only information reasonably necessary for the applicable purpose will be retained.

9. Meta and WhatsApp-Related Data

TaniTokou may use services provided by Meta, including WhatsApp Cloud API, for certain supported account functions such as telephone-number or account verification.

When your TaniTokou account is deleted, personal information controlled by Sohugy Dynamics Enterprise through TaniTokou in connection with those functions will also be deleted where it is no longer required or legally required to be retained.

Deleting your TaniTokou account does not delete your WhatsApp, Facebook, Instagram or other Meta accounts, nor does it delete information independently controlled by Meta through its own services.

10. Anonymous Usage Statistics

TaniTokou collects anonymous usage statistics that are not linked to user identities.

Those statistics do not contain a TaniTokou user ID, account ID or another identifier that allows TaniTokou to identify an event as belonging to a particular user.

Because this information is not associated with your account and cannot be retrieved as your individual account data, it is not part of the account record removed when your account is deleted.

11. Backups

Information removed from active systems may temporarily remain in technical backups maintained for system recovery and service-continuity purposes.

Backups are not used to restore a deleted account for ordinary use.

Such information will expire through the applicable backup replacement or deletion cycle, unless particular information must continue to be retained by law.

12. Deletion Confirmation

Once deletion has been completed, TaniTokou will aim to send confirmation through the email address or contact channel used for the request.

This confirmation does not mean that every transaction-related record has necessarily been destroyed if a record remains subject to Section 6 or Section 7.

It means that your TaniTokou account has been deleted and is no longer active.

13. Contact Us

For questions about account deletion, personal-data deletion, or problems submitting a request:

TaniTokou
A product of Sohugy Dynamics Enterprise

Suite 3.01, 3rd Floor
Wisma Prudential, Lot 10, Kolam Plaza
Luyang, Jalan Lintas
88300 Kota Kinabalu
Sabah, Malaysia

DBKK Trading Licence No.: 920035
Email: contact@tanitokou.com
Website: tanitokou.com